Refunds

To request a refund, contact us by any convenient means via the “Contacts” section. We guarantee a prompt review of your request and will provide all the information needed about the refund process.

In your request, please include the server address, the date and amount of payment, and the reason for the refund — this allows us to process your request faster.

You can assess the quality of the service after 60 minutes have elapsed from placing the Order. A refund request is accepted within 24 hours of placing the Order; after this period, and also if the service has been fully provided with no complaints about its quality, no refund is issued.

A refund is not provided if the claim is caused by improper familiarization with the “Rules” section or by the Client's breach of the Public Offer.

The refund amount does not include bonus points or any other additional bonuses credited while using our services — they have no monetary equivalent and are not subject to payout.

Fees charged by payment systems on payment or refund are also non-refundable.

Refunds are issued using the same method that was used for payment, within the period established by law and the rules of the payment system (typically up to 10 business days from the moment the refund is approved).

The actual time for the funds to be credited depends on your bank or payment provider and may vary.